While extremely rare, we do offer a 90-day guarantee from manufacturing defects. Beyond 90-days is considered regular wear and tear.
Please note that an item damaged due to excessive scratching or chewing, scratched or tarnished hardware is not eligible for replacement.
If you have a concern regarding the product, you will be required to submit a well-lit, high-resolution image of the outside of the collar, leash or harness as well as the inner straps of the collar, leash and harness so we can determine the cause of the damage.
To ensure your pup gets the most out of their collar and to prevent unnecessary wear and tear of their new accessory, you may find our care instructions to be helpful!